Customer Relationship Management System (CRM)
Customer Relationship Management (CRM) Software Solutions can make the difference between a business succeeding-or failing. Automation is a standard for businesses that are looking to succeed.
CRM solutions allows businesses to collect customer data and feedback, track progress and manage after sales, which are three critical components of a winning business strategy.
Our CRM solutions are customizable, allowing any business to use the software for their specific business needs and strategy.
Companies who have a strong CRM system in place can succeed in other areas of business, such as marketing, sales and overall customer satisfaction. By using the automated CRM solutions, companies can understand what their customers prefer and then use the information to cater marketing with those preferences in mind.
Likewise, CRM solutions allows sales teams to fully understand what their customers look for in a product or what they are complaining about. Mashariki CRM systems allow customer feedback to be compiled, compared and contrasted in order to better understand customer satisfaction trends. Using CRM software can be the key to ensuring customers are happy.
Mashariki CRM solutions are designed to offer complete automation process so customer service can be made easier. The automation allows companies to save money as the amount of people needed to work decreases and productivity increases.
Our software can track past customer service calls to ensure employees are only doing work once. Instead of having to retype important information into the system, our CRM software recalls the information and allows the customer service agent to pay more attention to the call itself. We offer solutions to meet your business needs, including customer tracking systems, automated mailers, custom reporting and surveys.
Utilizing a proven CRM system is a great way to manage the relationships you have with current customers, and ensure you continue to attract prospective customers.
Our CRM Solutions allow you to manage the relationships you have with your customers, using a combination of people, processes and technology. It helps your business attain and retain customers, collaborate across extended teams and keep a tab on all aspects of sales and customers.
We don’t just see it as a Software; we see it as an overall strategy and Solution to help you to learn more about your customers and their behavior so you have the skills to develop stronger, lasting relationships which will benefit both you and your customers. It’s impossible to manage a successful business without a strong focus on CRM, after all, your business is all about the customer. Be it top-line or bottom-line, our CRM solutions will ensure you walk the line.
Call or email us today to discover more about our CRM solutions and how you can start building stronger and long-term Customer Relationship Management.
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- +254 11 1017077
- info@mashariki.com
- P. O Box 25162-00603 Nairobi, Kenya